Our goal is to process all orders within 1 business day of receipt of the order. Orders are processed and shipped Monday through Friday 8AM to 5PM. If your order is placed on a weekend or holiday the order is processed the next business day. Subject to availability. Please allow 4 to 7 days for shipping by UPS ground. Next day air is subject to availability. If it is not available then second or third day air will be used, If the item you ordered is not available due to back order, you may choose another product to be shipped now, wait until the item is stocked and then it will be shipped out, or receive a full refund. Also if you are not satisfied with any product then return it within 30 days of purchase for a full refund. If an item is damaged in shipping, the carrier (UPS) is to correct the problem, and you should contact them.